Web Based Speech Recognition Solution
July 9, 2015 l By Richard Jovanovich
Web based speech recognition solutions are the most flexible for physicians, and the easiest to support for a technology officer.
A truly web based speech recognition system is not tied to the physician, EMR/EHR or even the location. In other words, with a single license you can use it at any location and with any EMR/EHR. It’s the ultimate in terms of flexibility. Additionally, there is no need to load software or run an application, which is why hardware requirements are minimal. Some web based speech recognition solutions like iScribe Healthcare accomplish all of the above along with not having any integration with any EMR.
I feel the main criteria of any web based
recognition solution should include:
- Ability for user to talk into any application
- No integration requirements
- No software to install/support on a PC workstation
- Speech must be transcribed near real time
- Need ability to track productivity of users
When tracking the productivity of the user, a browser based management portal should be extremely beneficial because you should be able to track the recognition rate that each physician achieves. With that product capability, you can know which physician may need some additional attention, including training and adding sir names to the vocabulary to help with both recognition rates and user productivity.
The majority of speech recognition systems are standalone and do not offer a management module. As a result, you have no idea how to determine the project success rate. Actually, it’s like driving blind, a real investment risk.
Just imagine if you had a system without the above capabilities. One would have to update profiles at each location if they visited different sites. It would curtail productivity and be time consuming. Each location would have to pay for and support integrations if each location had a different EMR/EHR or version of an EMR/EHR. The IT department would have to make sure the computer workstation has enough resources to run an EHR and a voice recognition system along with any other applications. Workstation based or network-based voice recognition systems consume considerable computer resources and could cause issues with other applications.
In addition to all the above benefits of web based speech recognition, you get the benefit of shared profiles and vocabularies. The entire user base shares all of the profiles, macros, and vocabularies. As a result, all users benefit from the accession data that’s added (much more than a standalone system or even a network based system). What this means is that users achieve a better recognition rate right out of the box and do not have to spend time adding as many sir names or words to the system vocabulary. In some cases, they would not even have to add macros or templates.
Web based speech recognition also allows for a different method of payment in some cases, including options like pay-as-you-go models. It’s invaluable given the need for flexibility with staffing and budget forecasts.
Web based speech recognition solutions also are designed in a way that is much more reliable than a clinic or hospital would design as they are usually set up in a data center. For example, in some cases the hardware and/or applications can be hosted in multiple data centers for ultimate redundancy. Each of these centers have redundant power so that power is backed up for numerous hours by large generators that can withstand hurricanes, flood, and/or tornadoes. They have multiple servers for both data and applications as well as multiple paths to access the servers, etc.
Software Support Agreements (usually approximately 20% of the price of the software) are built into most web based speech recognition solutions, which represents a significant savings over all other types of offerings.
Don’t overlook the hardware implications when choosing a non web based speech recognition solution. With hardware, the customer must supply servers depending on the number of users who will store user profiles, macros, templates, etc. Again, web based speech recognition solutions do not require customers to purchase additional hardware and/or operating system software.
In conclusion, based on all the above, one can see why web based speech recognition solutions like iScribe Healthcare are superior to other offerings in terms of cost, flexibility, reliability, ease of implementation and more.